#Door dash help code#
#Door dash help password#

Eleven days and then some went by without her money. Similar to Vidaurri, Roofe only received money - $185.14 of it - after we reached out.ĭoorDash told Roofe they first needed to conduct an investigation, which could take up to 11 days.

#Door dash help password#

She successfully reset her DoorDash password and corrected her banking information before the platform distributed the payment, but DoorDash never paid her the $246 she legitimately earned that week, she told Protocol. 'And that on their end, they're done.' 'There is nothing more we can do to salvage these stolen funds'ĭasher Shelly Roofe caught the scammers midway through the process when they tried a similar tactic on her. 'The last time I spoke to anybody, I was basically told that, on their end, the situation is solved,' she said. Unfortunately, Vidaurri didn't see those emails immediately and by the time she did, DoorDash had already inadvertently paid the scammers. DoorDash never got back to her, she said.ĭoorDash did email Vidaurri about suspicious attempts to log in to her account, in the days leading up to when the scammer changed her bank account information. The representative explained that it was too late for DoorDash to cancel the payment and retrieve it, but that the company would get back to her within 48 hours. This time, she spoke with a different representative who confirmed for her that the scammer successfully withdrew money from her DoorDash account and deposited it into their bank account. But the representative grew irritated with her, she said: 'I really tried not to be rude, but I'm sure I came off poorly, because she hung up on me.' Vidaurri started asking questions about how the scam would affect her and her standing in the DoorDash community. 'She couldn't do anything for me other than escalate the situation and put it up the chain,' Vidaurri said. Unfortunately, the support agent was unable to help. The support representative asked Vidaurri to confirm some information, but none of it matched what was on her file - because the scammers had gone into her account and changed all her information. She couldn't seem to contact her customer, so she called the support team again, thinking there might be something wrong with the technology DoorDash uses to connect customers with delivery drivers. Vidaurri realized something was wrong a couple of days later when she went back to work.

#Door dash help code#

'And that code he sent me and what I read back to him gave him the last piece of what he needed to change my banking information inside my DoorDash app.' 'That kind of raised my suspicion a little bit, but not to the level of there's a problem,' Vidaurri said.

All she had to do was 'confirm' some information and then they would send her a Visa gift card in the mail. That night, the scammer called Vidaurri again to let her know she had successfully completed the challenge. That's when she called DoorDash's support team, only to find the support agent had no idea what she was talking about. She completed the required number of deliveries the scammer told her to, but never received her bonus. The scammer who called Vidaurri also told her about a bogus delivery 'challenge' that would give her a $200 bonus. Upon clicking the link, the Dasher gets logged out of their account and then has to enter their username and password. That's when the scammer offers to send the Dasher a link. But because DoorDash hasn't actually canceled the order, the Dasher is unable to get it off their screen. The Dasher then receives a phone call from someone pretending to be a DoorDash support representative, saying the order has been canceled. The scam works like this: DoorDash workers receive an order that they begin to fulfill. Meanwhile, 61% of Americans could not identify a fraudulent website, according to a 2019 survey. The scams resulted in a collective loss of about $54 million. Phishing scams affected 241,342 people last year, making it the top cybercrime in 2020, according to the FBI's internet crime report.